1.REFUND, RETURN, AND REPLACEMENTS
We only initiate the refund, return, or replacement process in cases such as given below: Received the Wrong Product or Missing Product in Order
We can accept the products back if they are unopened, undamaged, and in original packaging. Before shipment, we thoroughly check the quality and quantity of all products in our warehouse and pack them appropriately. Upon receiving the parcel, the customer is responsible for thoroughly inspecting the contents.
2.DAMAGED PRODUCT
The information about the issue should be provided within 10 days of the delivery date via email at info@vera-dermis.com. After this period, if no problem is reported, we will consider the transaction closed. Please send us a video or photo of the product, which we will review and provide you with relevant information.
3.PRODUCT EXPIRATION
Before shipping the product, we check the expiration date of the product. We usually notify the buyer if the expiration date is less than 6 months. If products in your order have more than 3 months until the expiration date at the time of delivery, we recommend using them as intended without concern. Unfortunately, we cannot offer refunds or replacements for products that have been in the customer’s possession for an extended period, especially after the expiration date.
4.THE RECIPIENT’S ABSENCE
The recipient has to arrange the delivery date with the carrier if the recipient has a plane to be out of town for a long time. In such a case, we are not able to assist once the package is shipped from our warehouse and we do not accept refunds for this reason.
5.I RECEIVED A DAMAGED BOX
All products are well packed and shipped on our side. Unfortunately, we cannot control shipping companies, and can’t compensate for the reason why the box is damaged. When you receive a damaged package but the product inside the box is not damaged it does not count as a damaged item. Thus, there is no refund/store credit/replacement. When the product inside the box is damaged, we can accept claims.
6.ACCEPTANCE OF THE GOODS
The buyer shall be deemed to have accepted the goods 24 hours after delivery to the buyer. The buyer shall carry out a thorough inspection of the goods as soon as practically possible of delivery and shall give verbal or emailed notification to the seller on the day of delivery of the goods of any defects that a reasonable examination would have revealed.
7.TITLE AND RISK
The buyer shall take all the risks by ordering from the website.
Risk shall pass on delivery of the goods to the buyer’s address.